It can find all customer information from the backend system within seconds.Ĭhatbots understand customer behavior and collect important data to provide a personalized experience. The chatbot is integrated with the entire business system to provide eCommerce customer support. In addition, existing customers can simply interact with chatbots anytime they need solutions to problems. It can help them find the right products and services. The chatbot can connect with new customers to assist them in the shopping experience. Chatbots encourage human-like conversation with customers and interact with them fully. Chatbots can connect with single or multiple users at a time to offer a fast solution to problems. A statistical report by Invesp shows that nearly 67% of customers interacted with a chatbot in the last 12 months worldwide.Ī chatbot is a tool used to provide eCommerce customer support without the need for human contact. A customer service chatbotautomates this process. These days, entrepreneurs are adding AI-powered chatbots to provide eCommerce business support.Ĭustomer service has always been the top priority for businesses to maintain a good relationship with consumers.
A report by Drift indicates that 55% of companies with chatbots got more quality leads. If you want to compete in the market, you need a robust eCommerce website that comes with the latest technology stack like a chatbot.
Moving a business online is not a big deal anymore.Ĭompeting in the market and growing with speed to attract more customers is important to any business. Now, anyone with computer knowledge can set up an online store. Within clicks, you can set up your eCommerce platform and start selling. Getting started with online business in 2021 is easier than ever.
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